Returns Policy

At Ovuvu, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we are here to help. This Returns Policy outlines our guidelines and procedures for returning items purchased from our e-commerce website.


1. Eligibility for Returns

We accept returns for eligible items within [number] days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, unwashed, and with all original tags and packaging intact. Please note that certain products, such as perishable goods, personalized items, and clearance merchandise, may not be eligible for returns.


2. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our Customer Service team at [email address] to request a Return Authorization (RA) number.
  • Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will provide you with an RA number and instructions on how to return the item(s) to us.


3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and insuring the package to ensure its safe return to us. Ovuvu is not liable for items lost or damaged in transit during the return process.


4. Refund Process

Upon receiving the returned item(s) and verifying their condition, we will process your refund within [number] business days. Refunds will be issued to the original form of payment used for the purchase, excluding any shipping charges unless the return is a result of our error.

Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's processing times.


5. Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item(s) and placing a new order for the desired item(s) separately.


6. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund, including any applicable return shipping costs.


7. Contact Us

If you have any questions, concerns, or issues regarding returns or exchanges, please don't hesitate to contact our Customer Service team at [email address]. We are here to assist you and ensure your shopping experience with Ovuvu is enjoyable and hassle-free.

Thank you for shopping with Ovuvu. Your satisfaction is our priority.

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